|Customer Support Center E-mail: email@example.com
Location: Powers M224
Academic and Research Computing
Technological Infrastructure Services:
Information Services is a newly created division within the University combining the resources of computing, technology, and the University Library to provide a complete set of services and facilities for all your research and teaching needs. Our staff are trained professionals, proudly dedicated to providing you with quality computing, telecommunication, and information services.
Computing and telecommunication resources and services are provided by three groups within the division and scholarly information resources are managed by the University Library group.
Instructional Technology and Student Computing (ISC)
Instructional and Student Computing provides technical and instructional support to the faculty, staff and students. this includes access to and training on software, classroom presentation equipment, and selected hardware. ISC is composed of the following units:
- Customer Service Center (CSC) is the primary point of contact for help with computing and technology services. You can receive assistance with resolving computer, software, and password problems, request future services and receive instructions on how to complete certain tasks by calling extension 2888 and selecting option 2.
- The Office of Instructional Technology (OIT) provides the physical environment where a team of support staff can work on a one-on-one basis with faculty on the design, implementation, and use of technology in the curriculum.
- Audio-Visual Services’ primary function is to assist the campus with the effective use of AV equipment and classroom technologies, including presentation systems, satellite downlinks, conferences and video conferencing, as well as other group meetings.
- Student Computing Labs are available in several locations:
- The Gyte learning commons is located on the lower level of the Gyte building. A modern facility designed to enhance student collaboratory work, you will find PCs along with Macs in a space specifically created for students to work in groups or individually. Additionally, the Gyte learning commons has several high end computers designed specifically for the creation and editing of multimedia.
- A more traditional computing lab can be found in the Powers building; this lab is a large open computer lab, dedicated to providing students access to the technology needed to complete their coursework. The lab has over 83 PC’s, several Macs, and various multimedia equipment, such as scanners, zip driver, etc. The Lab also provides access to an electronic classroom. This space can be reserved by contacting the Powers lab at extension 2305.
- The University Library has two computing labs (PC’s in SULB 214 and Macs located just next to the Teacher’s Resource Center (TERC) as well as several clusters of machines located throughout the library.
- Finally, students will find PC clusters located around campus in the SULB, Gyte, CLO, Porter, and Anderson buildings as well as at the Academic Learning Center.
Office of Instructional Technology (OIT) focuses on training and consulting with faculty and staff on the effective use of technology on both teaching and learning. It is located in Gyte 135/143. Faculty and staff can receive assistance in creating instruction, developing online courses, and everyday technology needs. Students can take advantage of the Media Lab, which contains twenty-five Mac computers and houses the Video Production Center (VPC). Services offered by the Center include:
Video Streaming-The VPC offers the use of streamed video to showcase and special events, lectures, and other related media.
Video Conversion Duplicating and Editing-Conversion, duplicating and editing services are available for copyright-free materials.
DVD Authoring-Through the use of DVD authoring software, the VPC may compile various video selections to one DVD for presentation.
Training-OIT provides faculty and staff with one-on-one consultation in digital media and instructional software. Consultations are available to train faculty, staff and graduate students in using Blackboard, Microsoft Office, setting up instructional materials online, administering course exams and assessments online, using the scanner for photos or documents and assistance with poster printing are just a few examples of how our staff can assist in training you. Consultations can be arranged by phoning our office, e-mailing or stopping by. Faculty and staff are encouraged to make an appointment as occasionally we may need to research a topic or have materials available during the consultation in order to provide the assistance in the most efficient manner for you.
Technological Infrastructure Services (TIS)
Technological Infrastructure Services provides core infrastructure support in several areas:
- Server Administration-Managing over 20,000 user accounts and 100+ servers to support authentication, E-mail, storage and backup, printing, desktop software deployment, antivirus, and several miscellaneous business applications.
- Networking-Maintaining over 40 servers, 129 Network Devices, and 5800 network connections which provide a full range of networking services including name services, IP address resolution, network access control, ntrusion detection and prevention, network and server monitoring, virtual private networks for remote access, firewalls, security and failed device notification. In addition, the networking group manages and maintains the university’s wireless network, CALNET, consisting of over 64 access points operating inside and outside of buildings in selected areas. Finally, this group installs and maintains the fiber optic and copper cable plants in all buildings for data, video and voice applications.
- Operations-Processes jobs and prints reports related to enterprise-level systems. This group maintains system backups and tape libraries, maintains documentation, and restores user files when needed. Other services include scanning tests and verifying test output as well as creating, maintaining, and updating user system accounts.
- Telecommunications-Manages data circuits, voice mail, mass messaging, long distance, university owned mobile phones, emergency telephones and conference call coordination services. Additionally, they maintain, order and coordinate installation, billing and repair as well as provide customer service for the telecommunication equipment and services provided through the University.
- Desktop Computing is responsible for the installation, repair, and maintenance of computer related equipment on campus including personal computers, printers, and miscellaneous equipment pertainingto the computing needs of the University. This group services and maintains the Emergency Notification System (ENS) which provides early warning and advisory information during emergency situations such as tornado warnings or other threats.
Enterprise Systems (ES)
Enterprise Systems provides the programming and system administration for our enterprise level applications including Banner (the University’s student information system), Blackboard (our course management system), DegreeWorks (online advising and degree audit tool), PULSE (the library catalog), technical administration of the WordPress Content Management System as well as providing support for the University’s web servers. The Banner system is integrated with Luminis (the University portal), RMS (Residence Management System), Touchnet (payment system), Cognos (an end user reporting tool), Nuesoft (the patient management system for the University Clinic), and FACTS (student tuition payment plan module).
Research Computing (RC)
The Research Computing group provides support for faculty whose research interests require high-performance computing capabilities. In addition to support for a distributed network of high throughput computing based on the Condor software, our high performance computing cluster Peregrine1 is connected to the NorthWest Indiana Computational Grid (NWICG). NWICG is a partnership consisting of researchers and educators here a Purdue Calumet as well as the University of Notre Dame and Purdue University-West Lafayette. This partnership couples mutual interests among the three campuses with national science and research initiatives, builds a cyberinfrastructure that supports the solution of breakthrough level problems, and enables continuing world-class advances in the underlying technologies of high performance computing.
Audio Visual Services/Classroom Technologies
Responsible for the installation and maintenance of classroom and broadcast technology equipment on campus. We provide the Purdue University Calumet campus with an array of audio visual support systems for academic and college-related non-academic purposes.
The Purdue University Calumet Library is located on the second and part of the third floor of the Student Union and Library Building (SULB). The University Library is a critical partner in facilitating student learning and faculty scholarship. The Library connects the campus community to the rest of the world by integrating print and electronic resources for easy access. The local collection, designed to support the needs of the undergraduate and graduate students includes 269,000 books, over 4,400 electronic journals and 608 print periodical subscriptions, 783,128 microforms, and thousands of government documents. The Library’s website is available 24 hours a day, 365 days a year at www.purduecal.edu/library.
The Library’s online public catalog PULSE provides access to the print an electronic collections. Databases and electronic journal collections can be found under the “Electronic Resources” link on the Library’s Web site with a searchable list of electronic journals located at the “Search e-journals” link. For information about PULSE or other library resources, drop by the Reference Help Desk on the second floor of SULB or call us at extension 2676.
Fall & Spring Regular Hours Summer Session
Mon.-Thurs. 8:00 am-9:30 pm Mon.-Thurs. 8:00 am-9:30 pm
Friday 8:00 am-5:00 pm Friday 8:00 am-5:00 pm
Saturday 10:00 am-5:00 pm Saturday 10:00 am-5:00 pm
Sunday 1:00 pm-5:00 pm Sunday-CLOSED
Consult the Library for Hours during Interims and Finals (http://www.purduecal.edu/library/hours.html)
Faculty may check out any number of books or government documents for the entire academic year. Up to five bound or unbound periodicals may be checked out for three day periods. Books are subject to recall after four weeks if requested by another user. The faculty/staff photo ID also serves as the Library card.
Faculty may place print material (library books, personal copies, single photocopies), and other media (slides, filmstrips, cassettes) on class reserve at the Library Circulation Desk. At the start of the semester, reserve requests can take four days to process.
Interlibrary Loan and Document Delivery
Free interlibrary loan service is provided for books and articles for materials not owned by the Purdue University Calumet Library. Requests for books and articles via interlibrary loan can be placed online at http://www.purduecal.edu/library/ill.html or under the “Electronic Library Services” link. The Library is a member of the Center for Research Libraries.
The Library has many databases available to users, such as ERIC (education), MEDLINE (medicine), COMPENDEX (engineering), CINAHL (nursing), and INSPIRE (Indiana’s Virtual Library) among others. Databases are available at http://www.purduecal.edu/library/electronic_resources2.html and can be accessed through PULSE.
The Library has a subscription to JSTOR. At present, the holdings include the Arts and Sciences I and II collections, which includes the full back files of 220 significant journals in African-American Studies, Economics, Education, Finance, History, Literature, Mathematics, Philosophy, Political Science, and Sociology. Other electronic journal subscriptions include PsycArticles, Springer Journals Online and the ACM Digital Library.
In partnership with West Lafayette, the Library provides access to the full text of journals published by IEEE, The American Chemical Society, American Mathematical Society and Elsevier. Electronic journals can be accessed under the link for “Search ejournals” (http://www.discover.lib.purdue.edu:3210/calumet/az).
The Library offers access to more than 3,384 electronic book titles.
Remote access is available for most of the Library’s resources. The Library operates a proxy server to provide secure authentification for remote access to resources from campus offices or from home. Information on the proxy server is available at the link for “Off-Campus Access” on the Library Web site or at http://www.purduecal.edu/library/proxy.html.
The Library provides instruction on information literacy, research methods, and Library information resources to classes or individuals. Please contact your subject liaison for more information or to schedule an instruction session. A request for an instruction session can also be placed online at http://library2.purduecal.edu/bi.htm or under the “Help and General Information” link on the Library’s Web site.
The Library allocates the book acquisitions budget according to discipline. Faculty members may request books using the “Electronic Library Services” link on the Library’s Web site (http://library2.purduecal.edu/purchase.htm) or the 3 x 5 “order” cards available in the Library or by calling 989-2430. The deadline for book orders for the current academic year is the last Friday in February, except for the Teacher Education Resource Center (TERC), which are due by the end of April. Order requests should be sent to your subject liaison or to Acquisitions in SUL348.
The Library allocates the periodical budget by discipline. Requests for new periodical subscriptions may be submitted on the 3×5 “order” cards, which must have the approval of the department head or the designated library liaison. Cancellation of existing subscriptions is often required in order to add new subscriptions.
Teacher Education Resource Center (TERC)
This collection contains materials to support teacher education programs including: textbooks on the Indiana Textbook Adoption Lists, children’s and young adult fiction, non-fiction and magazines, audiovisual kits, slides, film strips, and curriculum guides.
Please contact or visit the library for more information.
CODE OF ETHICS
The ethical principles which apply to everyday community life also apply to computing. Every member of the Purdue University Calumet community has two basic rights: privacy and a fair share of resources. It is unethical for any person to violate these rights.
Along with these rights comes a responsibility to respect the intellectual work and property of others. Without this respect, academic discourse and enterprise cannot flourish. The university community should respect the rights of all authors and publishers in all media. These rights include the right to acknowledgment, right to privacy, and the right to determine the form, manner and terms of publication and distribution.
- On shared computer systems, every user is assigned an identification number. The identification number is for the exclusive use of the owner.
- All data belongs to someone. Data should be assumed to be private and confidential unless the owner has explicitly made it available to others.
- Messages transmitted to other users should always identify the sender.
- Network traffic should be considered private.
- Obscenities should not be transmitted.
- Records related to the use of computing and information resources are confidential.
- No one should deliberately attempt to degrade or disrupt system performance or to interfere with the work of others.
- Failure of the computer system or network security or knowledge of a special password should not be used to alter computer systems, obtain extra resources, or take resources from another person.
- Computing equipment owned by individuals should be used only with owner’s permission.
- University resources are provided for University purposes only.
INTELLECTUAL RIGHTS AND RESPONSIBILITIES
- No one should copy computer software including programs, applications, databases and codes, without a license or permission from the author or publisher.
- No one should alter the form or context of any computer software without the expressed permission of the author or publisher to do so.
- Plagiarism of software, as in any other media, is a violation of the right of the author to have his/her work acknowledged.
- Computing and information resources are community resources. Theft, mutilation and abuse of these resources violate the nature and spirit of community and intellectual inquiry.
- Occasionally, computing center staff may access an owner’s data, but only when strictly necessary for the maintenance of a system and with the approval of the computer center director.
- If a failure is found in the security of any computer system or network, it should be reported to the computer center director and not used for personal gain or to disrupt the work of others.
This code of ethics establishes general guidelines for the use of computing and information resources. Failure to observe the code may lead to disciplinary action. Offenses that involve academic dishonesty will be dealt with through University disciplinary procedures.