TeamDynamix is the new Information Services Ticketing System

The new Information Services ticketing system Team Dynamix is now live to the campus. This will allow all campus users to submit service requests via web or via email by sending requests to issupport@purduecal.edu. Please visit the Customer Service Center web page for more information on submitting service requests as well as current hours of…
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New TeamDynamix Service Request Ticketing System

Information Services (IS) is pleased to announce that we are moving to a new IS service request ticketing system, TeamDynamix. The new service request ticketing system will improve efficiency and improve how customers can submit and monitor service requests. We will go live with the new system May 29th, 2013. To access the new TeamDynamix…
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System Downtime Reminder: May 18th through May 19th

Information Services technical staff will be performing system maintenance from midnight Saturday May 18, 2013 until noon Sunday May 19, 2013.  All systems will be unavailable during this time.  Please log off all systems before leaving for the weekend. If you have any questions or concerns please E-Mail the Customer Service Center at csc@purduecal.edu or…
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System Downtime: Primo upgrade – May 12, 2013

On Sunday May 12, 2013 Primo, the library’s search and discovery interface will be undergoing an upgrade.  The upgrade will begin at about 2:00am CST lasting until approximately 7:00am CST, Primo will be unavailable while the install is running. Please accept our apologies for any inconvenience.

System Downtime Reminder: May 4th through May 5th

Information Services technical staff will be performing system maintenance from midnight Saturday May 4, 2013 until noon Sunday May 5, 2013.  All systems will be unavailable during this time.  Please log off all systems before leaving for the weekend. If you have any questions or concerns please E-Mail the Customer Service Center at csc@purduecal.edu or…
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New Off Campus Login Screen

There is a new login screen to access library databases from off campus. The new screen will state “CAS Authentication Central Authentication Service” and will prompt to enter in your Net ID and password. The login information continues to be the same. There is just a different screen and server used to access library resources…
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The off campus access has been restored

The off campus access has been restored. Sunday, April 21st, 2013 – 9:49 pm The library is experiencing issues with off campus access The library is experiencing issues with off campus access.  We are working on the issue and will post an update when it is resolved.

The library is experiencing issues with off campus access

The library is experiencing issues with off campus access.  We are working on the issue and will post an update when it is resolved.

System Downtime Reminder: April 20th through April 21st

Information Services technical staff will be performing system maintenance from midnight Saturday April 20, 2013 until noon Sunday April 21, 2013.  All systems will be unavailable during this time.  Please log off all systems before leaving for the weekend. If you have any questions or concerns please E-Mail the Customer Service Center at csc@purduecal.edu or…
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System Downtime Reminder: April 6th through April 7th

Information Services technical staff will be performing system maintenance from midnight Saturday April 6, 2013 until noon Sunday April 7, 2013.  All systems will be unavailable during this time.  Please log off all systems before leaving for the weekend. If you have any questions or concerns please E-Mail the Customer Service Center at csc@purduecal.edu or…
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System Downtime: Blackboard Learn Maintenance-March 23, 2013

Blackboard Learn will be down Saturday, 3/23, from 7:00pm to 8:00pm (CST) for maintenance.

System Downtime Reminder: March 16th through March 17th

Information Services technical staff will be performing system maintenance from midnight Saturday March 16, 2013 until noon Sunday March 17, 2013.  All systems will be unavailable during this time.  Please log off all systems before leaving for the weekend. If you have any questions or concerns please E-Mail the Customer Service Center at csc@purduecal.edu or…
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Computer System Updates

Information Services will be updating everyone’s computers from time to time with new software versions, patches and security updates. Thank you for your patience and understanding as we move forward with the updates. If you have any questions or concerns please e-mail the Customer Service Center at csc@purduecal.edu or you can call them at extension…
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Labstats upgrade

Labstats is currently undergoing maintenance. As we are upgrading the server, all services will be inactive. During this time, we will also be upgrading client machines with the latest version. A follow-up email will be sent out once this process is complete. Thanks for your patience and understanding.

System Downtime:Banner Student Information System Upgrade-March 8-11, 2013 (Update)

Enterprise Systems has completed the upgrade to the Banner student information system the weekend of March 8th. Banner and all related systems are back up including, but are not limited to, MyPUC, PCSTAR, DegreeWorks, Internet Native Banner, Advisor Query, Fitness Center membership payment and the electronic directory. If any issue exists accessing any of these…
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System Downtime:Banner Student Information System Upgrade-March 8-11, 2013

Enterprise Systems will be performing an upgrade to the Banner student information system the weekend of March 8th. Banner and all related systems will be unavailable starting at noon on Friday, March 8th and will be restored by 8 a.m. on March 11th. Related systems include, but are not limited to, MyPUC, PCSTAR, DegreeWorks, Internet…
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System Downtime Reminder: March 2nd through March 3rd

Information Services technical staff will be performing system maintenance from midnight Saturday March 2, 2013 until noon Sunday March 3, 2013. All systems will be unavailable during this time. Please log off all systems before leaving for the weekend. If you have any questions or concerns please E-Mail the Customer Service Center at csc@purduecal.edu or…
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System Downtime Reminder: February 16th through February 17th

Information Services technical staff will be performing system maintenance from midnight Saturday February 16, 2013 until noon Sunday February 17, 2013.  All systems will be unavailable during this time.  Please log off all systems before leaving for the weekend.  If you have any questions or concerns please E-Mail the Customer Service Center at csc@purduecal.edu or…
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System Downtime: OVID platform-February 9-10, 2013

On Saturday, February 9, 2013, from 10PM CST until Sunday, February 10, 2013, 1 AM CST OVID will be performing maintenance. Users of the of the platform can expect to experience downtime.

System Downtime: Blackboard Learn-February 9, 2013

Blackboard Learn will be unavailable for maintenance Saturday, February 9th, 2013 from 6:00 PM to 8:00 PM (CST).