Technological Infrastructure Services installs, manages, secures and supports core enterprise information technology infrastructure and related services via the following units; Networking, General Server Administration, Desktop Support, Operations, Telecommunications and Customer Service Center.
Units in Technological Infrastructure Services
Networking installs, manages, secures and supports enterprise infrastructure and related systems used for local and wide area network connections and distribution, network security, network management, copper and fiber optic cable plants and Internet services.
General Server Administration
General Server Administration installs, manages, secures and supports campus enterprise servers and related services used for authentication, printing, electronic files, applications, e-mail, backup, storage, antivirus, and SPAM filtering.
Desktop Support installs, manages, secures and supports desktop computers and related peripherals. It manages campus desktop computer inventory, installs and maintains campus labs and open access desktop computer images, and provides technical support for the campus emergency public address system.
Desktop Support Supervisor: Daniel L. Biggs, phone: 219.989.2753; email: firstname.lastname@example.org.
Operations manages and maintains the Central Data Center environment, uninterruptable power supply and security. It monitors information technology enterprise management system alarms, executes and monitors financial and student information system jobs and related report and check printing, scans faculty test and class evaluations forms, processes all system account request, and manages e-mail distribution lists.
Operations Supervisor: Wayne Samardzich, phone: 219.989.2307; email: email@example.com.
Telecommunications supports land and wireless telephone services, installation, repair, billing, long distance calling and voicemail. It also provides mass telephone messaging services.
Customer Service Center
Customer Service Center( (CSC) logs, assigns and tracks all customer information technology service requests. CSC also provides the first level of information technology support for faculty, staff, students and guest.
Customer Service Center Supervisor: Daniel L. Biggs, phone: 219.989.2753; email: firstname.lastname@example.org.
For Further Information
Contact Joseph Morales, Director of Technological Infrastructure Services, phone: 219.989.2356; email: email@example.com.