Customer Service Center

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IS Ticket Request

Need Assistance? Contact
IS Customer Service (CSC)

E-mail:
csc@purduecal.edu

Phone:
219-989-2888, option 2

CSC hours & information

The Customer Service Center provides students, faculty and staff with a single point of contact for most technology services and support issues.

Support Process

PUC students, staff and faculty can request assistance from the Customer Service Center in the following ways:

    1. Email us at issupport@purduecal.edu.

This will automatically generate a service request for you. Please make sure to include all relevant information such as a detailed summary of your problem, your full name and all required contact information. If your issue is concerning a university PC and/or printer, please make sure to include the exact location, PC number and/or printer model.

    1. Submit a request by logging on to our web-based TeamDynamix service request system [Opens in New Window]by using your PUC Career Account username and password.

For information and instructions on how to use TeamDynamix, please visit our TeamDynamix information website.

  1. Call the Customer Service Center at (219)989-2888 option 2.
  2. Visit the Customer Service Center in Powers 216.

Please note the Customer Service Center hours of operation below. Due to limited resources, technicians may not always be immediately available and the above options 1 and 2 are highly recommended.

Before submitting a request, please visit our Knowledge Base to see if your question or problem has a solution there.

CSC Hours

Fall Semester Hours
August 25 – December 20, 2014

Day Remarks
Monday –Thursday 7:30am–8:00pm
Friday 7:30am–6:30pm
Saturday 9:00am-1:30pm
Sunday 1:00pm-5:00pm
 

Closings and Exceptions

Day Remarks
September 1, 2014 Closed (Labor Day)
November 27-28, 2014 Closed (Thanksgiving Holiday)

Interim Semester Hours
December 21, 2014-January 10, 2015

Day Remarks
Monday –Friday 7:30am–4:30pm
Saturday Closed
Sunday Closed
 

Closings and Exceptions

Day Remarks
December 25-27, 2014 Closed (Christmas Holiday)
January 1, 2015 Closed (New Year’s Holiday)