IS Customer Service (CSC)

Customer Service Hours of Operation

The Customer Service Center provides students, faculty and staff with a single point of contact for most technology services and support issues.

Support Process

PUC students, staff and faculty can request assistance from the Customer Service Center in the following ways:

  1. Email us at issupport@purduecal.edu.

    This will automatically generate a service request for you. Please make sure to include all relevant information such as a detailed summary of your problem, your full name and all required contact information. If your issue is concerning a university PC and/or printer, please make sure to include the exact location, PC number and/or printer model.

  2. Submit a request by logging on to our web-based TeamDynamix service request system [Opens in New Window] by using your PUC Career Account username and password.
  3. Call the Customer Service Center at (219) 989-2888.
  4. Visit the Customer Service Center in Powers 216.

Please note the Customer Service Center hours of operation [Opens in New Window]. Due to limited resources, technicians may not always be immediately available and the above options 1 and 2 are highly recommended.

Before submitting a request, please visit our Knowledge Base to see if your question or problem has a solution there.

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