Office of Information Services » Information Services News

Banner Security: Banner code update and new accounts

Bien Kortmann — Wed, 19 Jun 2013 15:35:40 +0000

In preparation for the Banner code update Banner Security will not be creating new accounts or updating access between June 20 and July 10, 2013. During this time we will continue to reset passwords as needed. This will allow the team to focus on the code update and will leave little potential for account errors or anomalies.

We will address issues and apologize for any inconvenience.

System Downtime Reminder: June 8th through June 9th

Bien Kortmann — Wed, 05 Jun 2013 18:19:04 +0000

Information Services technical staff will be performing system maintenance from midnight Saturday June 8, 2013 until noon Sunday June 9, 2013. All systems will be unavailable during this time. Please log off all systems before leaving for the weekend.

If you have any questions or concerns please E-Mail the Customer Service Center at csc@purduecal.edu or you can call them at extension 2888 Option 2.

Our next scheduled System Downtime will be from midnight Saturday June 22, 2013 until noon Sunday June 23, 2013.

TeamDynamix is the new Information Services Ticketing System

Bien Kortmann — Mon, 03 Jun 2013 20:45:41 +0000

The new Information Services ticketing system Team Dynamix is now live to the campus. This will allow all campus users to submit service requests via web or via email by sending requests to issupport@purduecal.edu.

Please visit the Customer Service Center web page for more information on submitting service requests as well as current hours of operation

New TeamDynamix Service Request Ticketing System

Bien Kortmann — Thu, 23 May 2013 16:24:42 +0000

Information Services (IS) is pleased to announce that we are moving to a new IS service request ticketing system, TeamDynamix. The new service request ticketing system will improve efficiency and improve how customers can submit and monitor service requests. We will go live with the new system May 29^th, 2013. To access the new TeamDynamix service request ticketing system, a “Request Information Services” ICON will be pushed to your computer desktop the evening of May 28^thand will be available for your use May 29^th. See ICON picture below.

To submit a service request please use one of the options below. Your service request will be documented and placed in a queue so your request can be monitored and completed as soon as possible.

Click on the “Request Information Services” ICON or you can visit the URL https://purduecal.teamdynamix.com/tdclient/home. Once you click on the ICON or visit the URL, you can login using your career account credentials and create your own ticket. The service request ticketing system includes an IS service catalog. If you cannot find the service you are looking for, please suggest a change to the service catalog.
You can also create a service request via email by addressing your email to ISSupport@purduecal.edu. A service request will be automatically generated from your email. Please include as much information as you can.
You can still call the Customer Service Center at extension 2888 option 2. Please keep in mind that we have limited resources at the Customer Service Center and technicians there could be busy. Option 1 and 2 above are highly recommended.

Once a service request has been created, you will be able to track your requests to ensure your service request has been submitted, assigned, and processed in a timely manner. Questions and concerns about your requests will be easier to track, modify, and resolve. After your service request is created and the status of your service request changes, you will get automated E-Mail messages from the TeamDynamix System Administrator ( TeamDynamixNotify@teamdynamix.com ) informing you of these changes.

When your service request has been completed you will receive an E-Mail from the TeamDynamix System Administrator ( TeamDynamixNotify@teamdynamix.com ) requesting that you complete a brief survey to let us know how we are doing or how we can better assist you the next time you request service. We urge you to please complete this survey.

Information about how to login, create a request, and instructions on how to use TeamDynamix can be found in our knowledgebase by searching on Team Dynamix. http://libanswers.purduecal.edu/

To learn about the status of the new service request ticketing system roll out, please visit the URL http://webs.purduecal.edu/team-dynamix.

If you have any questions or concerns, please E-Mail the Customer Service Center at CSC@purduecal.edu or you can call CSC at extension 2888 option 2.

System Downtime Reminder: May 18th through May 19th

Bien Kortmann — Fri, 17 May 2013 11:56:56 +0000

Information Services technical staff will be performing system maintenance from midnight Saturday May 18, 2013 until noon Sunday May 19, 2013. All systems will be unavailable during this time. Please log off all systems before leaving for the weekend.

If you have any questions or concerns please E-Mail the Customer Service Center at csc@purduecal.edu or you can call them at extension 2888 Option 2.

Our next scheduled System Downtime will be from midnight Saturday June 8, 2013 until noon Sunday June 9, 2013.

System Downtime (Library): Primo upgrade – May 12, 2013

Bien Kortmann — Wed, 08 May 2013 15:32:14 +0000

On Sunday May 12, 2013 Primo, the library’s search and discovery interface will be undergoing an upgrade. The upgrade will begin at about 2:00am CST lasting until approximately 7:00am CST, Primo will be unavailable while the install is running.

Please accept our apologies for any inconvenience.

System Downtime Reminder: May 4th through May 5th

Bien Kortmann — Tue, 30 Apr 2013 14:51:25 +0000

Information Services technical staff will be performing system maintenance from midnight Saturday May 4, 2013 until noon Sunday May 5, 2013. All systems will be unavailable during this time. Please log off all systems before leaving for the weekend.

If you have any questions or concerns please E-Mail the Customer Service Center at csc@purduecal.edu or you can call them at extension 2888 Option 2.

Our next scheduled System Downtime will be from midnight Saturday May 18, 2013 until noon Sunday May 19, 2013.

University Library: New Off Campus Login Screen

Bien Kortmann — Wed, 24 Apr 2013 14:40:24 +0000

There is a new login screen to access library databases from off campus. The new screen will state “CAS Authentication Central Authentication Service” and will prompt to enter in your Net ID and password.

The login information continues to be the same. There is just a different screen and server used to access library resources from off campus.

Please contact the library at 219-989-2676 with any questions.

System Downtime Reminder: April 20th through April 21st

Bien Kortmann — Fri, 19 Apr 2013 15:58:45 +0000

Information Services technical staff will be performing system maintenance from midnight Saturday April 20, 2013 until noon Sunday April 21, 2013. All systems will be unavailable during this time. Please log off all systems before leaving for the weekend.

If you have any questions or concerns please E-Mail the Customer Service Center at csc@purduecal.edu or you can call them at extension 2888 Option 2.

Our next scheduled System Downtime will be from midnight Saturday May 4, 2013 until noon Sunday May 5, 2013.

System Downtime Reminder: April 6th through April 7th

Bien Kortmann — Wed, 03 Apr 2013 12:49:43 +0000

Information Services technical staff will be performing system maintenance from midnight Saturday April 6, 2013 until noon Sunday April 7, 2013. All systems will be unavailable during this time. Please log off all systems before leaving for the weekend.

If you have any questions or concerns please E-Mail the Customer Service Center at csc@purduecal.edu or you can call them at extension 2888 Option 2.

Our next scheduled System Downtime will be from midnight Saturday April 20, 2013 until noon Sunday April 21, 2013.