New TeamDynamix Service Request Ticketing System

Information Services (IS) is pleased to announce that we are moving to a new IS service request ticketing system, TeamDynamix.  The new service request ticketing system will improve efficiency and improve how customers can submit and monitor service requests.  We will go live with the new system May 29th, 2013.  To access the new TeamDynamix service request ticketing system, a “Request Information Services” ICON will be pushed to your computer desktop the evening of May 28th and will be available for your use May 29th.   See ICON picture below.

Request Information Services

To submit a service request please use one of the options below.  Your service request will be documented and placed in a queue so your request can be monitored and completed as soon as possible.

  1. Click on the “Request Information Services” ICON or you can visit the URL https://purduecal.teamdynamix.com/tdclient/home.   Once you click on the ICON or visit the URL, you can login using your career account credentials and create your own ticket.  The service request ticketing system includes an IS service catalog.  If you cannot find the service you are looking for, please suggest a change to the service catalog.
  2. You can also create a service request via email by addressing your email to ISSupport@purduecal.edu.  A service request will be automatically generated from your email.  Please include as much information as you can.
  3. You can still call the Customer Service Center at extension 2888 option 2.  Please keep in mind that we have limited resources at the Customer Service Center and technicians there could be busy.  Option 1 and 2 above are highly recommended.

Once a service request has been created, you will be able to track your requests to ensure your service request has been submitted, assigned, and processed in a timely manner.  Questions and concerns about your requests will be easier to track, modify, and resolve.  After your service request is created and the status of your service request changes, you will get automated E-Mail messages from  the TeamDynamix System Administrator ( TeamDynamixNotify@teamdynamix.com ) informing you of these changes.

When your service request has been completed you will receive an E-Mail  from the TeamDynamix System Administrator ( TeamDynamixNotify@teamdynamix.com ) requesting that you complete a brief survey to let us know how we are doing or how we can better assist you the next time you request service.  We urge you to please complete this survey.

Information about how to login, create a request, and instructions on how to use TeamDynamix can be found in our knowledgebase by searching on Team Dynamix.  http://libanswers.purduecal.edu/

To learn about the status of the new service request ticketing system roll out, please visit the URL http://webs.purduecal.edu/team-dynamix.

If you have any questions or concerns, please E-Mail the Customer Service Center at CSC@purduecal.edu or you can call CSC at extension 2888 option 2.