FAQ’s


How Do I Apply to Live at The University Village?

For prospective residents who would like to apply to live in The University Village, please consult the following link for instructions outlining how to apply to The University Village: Click Here To Apply!.
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Does my $200 housing deposit guarantee a space in The University Village?

The $200.00 Housing Deposit that must be on file in order to be considered for a space in The University Village serves only as a deposit for any possible damages while in residence. The Housing Deposit does not guarantee an assignment in The University Village.
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Are the Apartment Suites Co-Ed?

Apartment suites in The University Village are gender specific. Floors in The University Village are co-ed.
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How will I know if I have been assigned to live in The University Village?

The Assignments Coordinator of Housing and Residential Education will be in contact with the student who has applied to live in The University Village. The Assignments Coordinator assesses the eligibility of each resident on a first-come, first-serve basis. In order to be considered for an assignment, the prospective resident must have all materials submitted and a space must be available for assignment. If the prospective resident is eligible for assignment, the Assignments Coordinator may contact the prospective resident by way of first class mail, email, phone. Please make sure to have your most updated contact information on file with the Department of Housing and Residential Education.
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Will I get to live with the person I requested?

While the Department of Housing and Residential Education does not guarantee roommate requests, we will do our best to accommodate such requests. To increase the likelihood of being assigned with the person you have requested, please make special note of the following: 1) each prospective resident needs to write the roommate’s name on his/her housing application; 2) each prospective resident should submit his/her completed housing materials early in the spring semester. These helpful hints do not guarantee that a roommate request may be granted, but will increase the chance of the assignment being made.
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What if I do not receive a space, but have been put on the waiting list?

If a prospective resident has been assigned a waiting list number, the Department of Housing and Residential Education will assign the prospective resident to an open space in the order of his/her waiting list number. For example, if the prospective resident’s waiting list number is 10, the individuals with waiting list numbers of 1 through 9 will be assigned to any open spaces prior to a space being assigned to the prospective resident with the waiting list number of 10.
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If I am on the waiting list, how do I get my housing deposit back?

If the prospective resident has been assigned a waiting list number and has not accepted an assignment, the prospective resident must cancel the housing contract in order to have the housing deposit released. If the prospective resident cancels the housing contract, he/she will lose his/her spot on the waiting list. To cancel the housing contract while on the waiting list, the prospective resident must submit the request in writing to housing@purduecal.edu. Please note that when the housing deposit is released it will go toward any outstanding balances on the student account first. If there are no outstanding balances on the student account, then the housing deposit will be issued back to the prospective resident in the manner in which it was paid (e.g. paid by credit card, refunded back on credit card).
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How do I cancel my housing contract?

If a current resident needs to cancel his/her housing contract, he/she needs to fill out a contract petition form found here: Contract Release Petition. Please follow the instructions found on this page and submit the contract petition to the Assignments Coordinator. Each petition is reviewed and handled on a case-by-base basis.
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If I experience a conflict with a suitemate, how do I handle it?

The staff of Housing and Residential Education encourage residents to speak directly with the suitemate with which he/she has a conflict. In the case that direct communication is not accepted or is not appropriate given the circumstances, the resident is encouraged to speak with his/her Resident Assistant. The Resident Assistant will advise, make suggestions, or intervene given the circumstances. In some cases, the Resident Assistant will alert HRE Senior Staff (the Director, Assistant Director, or Graduate Assistant) of the situation. In rare cases, a member of the HRE Senior Staff will step in to mediate the concern. The staff of Housing and Residential Education encourage residents to communicate with one another to resolve conflicts.
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How do I get my mail and packages?

Residents of The University Village are assigned a mailbox on the first floor of the UV. Residents receive a key for their individual mailboxes. Please Note: Under no circumstances should a resident give his/her key to anyone else. If a staff member of Housing and Residential Education discovers that a mailbox key is in the possession of someone other than the resident, the staff member will confiscate the mailbox key.

The HRE Mail Assistant will post hours as to when he/she will be sorting and distributing mail during the week. If a resident receives a package, the package will be logged and a package slip will be placed in the resident’s mailbox. The resident must present his/her ID and package slip to the Service Desk between the hours of 8:00am and 10:00pm to retrieve the package. If the resident is unable to retrieve the package during normal business hours, he/she may make special arrangements with the HRE Mail Assistant or HRE Senior Staff member to pick up the package.
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There is something in my apartment that needs to be fixed.

If a resident discovers that something needs to be fixed in his/her apartment, the resident should report the concern immediately. The resident should complete a maintenance request form at the Service Desk of The University Village or online here: Submit a Work Order Request. The University Village Maintenance Crew members do their best to address concerns in a very timely manner.
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What is a Health and Safety Inspection?

The Health and Safety Inspection is a tool used by Housing and Residential Education to check on the cleanliness status of each apartment suite, to address any maintenance concerns discovered by staff, and to assist residents in getting into a cleaning routine. Health and Safety Inspections are conducted once a month by Resident Assistants of the Department of Housing and Residential Education. Residents are notified of the date and time frame when Health and Safety Inspections will be conducted. Residents should prepare their apartment suites prior to the Health and Safety Inspection. If residents fail their health and safety inspection, they will be documented and, when necessary, the Department will step in to address cleanliness concerns. If the Department needs to address cleanliness concerns, the residents of the apartment suite will be charged for the labor and supplies related to cleaning and maintenance needs of the apartment suite.
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How do I request a room change?

In the event that roommates cannot resolve an issue despite completing a roommate agreement and meeting with their RA for a room mediation, residents can obtain a Room Change Request Form at the service desk in either University Village building. After residents complete this form, it will be submitted to the Assignments Coordinator for review. Residents will then meet with the Assignments Coordinator and discuss the room change request, at which point the Assignments Coordinator will approve or deny the request. All cases will be reviewed and handled on a case-by-case basis.
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