Any maintenance problem should be reported immediately to The University Village Facilities Team. A resident may submit an online maintenance work request form. The UV Facilities Team will receive your work request electronically and work to resolve your request. You must have your PUC student email address to successfully complete a request. Each request is electronically logged and then prioritized by the UV Facilities personnel. The severity of the problem determines the amount of time it will take to have your request completed, although most non-emergency requests are completed within 1-2 business days. If you select the option to be notified when the ticket is complete, you will receive an email when the work request has been closed.
Please make special note that EMERGENCY work orders submitted after normal business hours and on weekends will be handled by the maintenance on-call staff member. Please notify the resident assistant or community assistant at the Service Desk of such emergencies immediately.
The HRE Maintenance personnel are committed to serving you promptly. Residents are expected to cooperate with all maintenance staff members so that repairs can be completed as quickly as possible. By submitting a work order request, the resident implicitly gives the HRE Maintenance personnel permission to enter his/her apartment to make the repair whether the resident is present or not present at the time. For a resident to be present during the time of a repair, the resident must make certain a date and time are indicated in the work order request.