Any maintenance problem should be reported immediately to the University Village Facilities Team by submitting a maintenance request. The UV Facilities Team will receive your work request electronically and will work to resolve your request.
The HRE Maintenance personnel are committed to serving you promptly. Residents are expected to cooperate with all maintenance staff members so that repairs can be completed as quickly as possible. By submitting a work order, the resident implicitly gives the HRE Maintenance personnel permission to enter his/her apartment to make the repair whether the resident is present or not present at the time.
A resident may also visit the Service Desk in his/her building to submit a work request. A Resident Assistant (RA) or Community Assistant (CA) will prepare an online work order and submit it using the online maintenance work request form for resolution. If a resident visits the Service Desk, he/she must have his/her PUC email address handy to provide to the RA/CA.
Please make special note that EMERGENCY work orders submitted after normal business hours and on weekends will still be addressed by a maintenance staff member that is called back to campus. This may take longer than emergencies that are reported during the day, please be patient. Please notify the Resident Assistant or Community Assistant at the Service Desk of such emergencies immediately.
If a resident does not have access to a computer to complete a request, he/she may use the computer lab in his/her building to complete their work request. Each request is electronically logged and then prioritized by the UV Facilities personnel. The severity of the problem determines the amount of time it will take to have your request completed, although most non-emergency requests are completed within 1-2 business days. If a resident selects the option to be notified when the ticket is complete, he/she will receive an email when the work request has been closed.