Conflict Resolution Process

The process for addressing student issues, concerns, or problems is as follows:

Purdue University Calumet seeks to help students with problems at the most appropriate level in the University. Students should proceed through the appropriate department in which the student had the issue, concern or problem as outlined below by following the appropriate chain-of-command.

Classroom/Academic Issues

Students should discuss classroom issues with their instructor. If unresolved, students should follow the academic-chain–of-command for that department.


Non-class Issues

Students should discuss University issues with the appropriate staff member or supervisor.  If unresolved, students should follow the non-academic-chain-of-command for that department.


Harassment and Discrimination Issues

If the complaint is student-to-student, students should report issues of harassment and/or discrimination to the Office of Dean of students for appropriate referral and action by calling 219.989.4141 or emailing dos@purduecal.edu.

If the complaint is faculty-to-student or staff-to-student, students should report issues of harassment and/or discrimination to the Office of Equal Employment Opportunity (EEO) and Affirmative Action (AA) for appropriate referral and action by calling 219.989.2251 or emailing Linda.Knox@purduecal.edu.


Filing Complaints Outside of Purdue University Calumet

If you believe your complaint has not been properly addressed within Purdue University Calumet, you can enter your complaint with other organizations at the state and national levels.

The Indiana Commission for Higher Education authorizes Purdue University Calumet to offer undergraduate and graduate certificates, baccalaureate and master’s degrees.  You may submit a complaint at the ICHE website [Opens in New Window].

Purdue University Calumet is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.  Information regarding the complaint process can be found at the Higher Learning Commission website [Opens in New Window].


Distance Learning

Students in distance learning programs can also submit a complaint to the state where they are residing as they taking the course(s).  Below is a state-by-state list of agencies in each state responsible for complaints regarding out-of-state distance education programs.

Complaint Resolution Contacts by State