Service Standards

Event Date: 2009

Purdue University Calumet will involve the entire campus in this initiative to improve service to the internal and external community. Using data from best practice institutions and a recent assessment of customer service, the project team will develop standards for providing service to students and stakeholders, and a method for assessing these standards. The team will also develop a plan for roll?out of training on these basic standards. A sub?committee of subject matter experts will develop knowledge?based training for key university processes, a plan for roll?out of this training, and an assessment method for the impact of this training. (AQIP Action Project)