You as the Patient: A Toolkit for Safety in the Healthcare System

Presented by: Beth Vottero, PhD, RN, CNE, Professor of Nursing and
Michelle Block, PhD(c), RN, Professor of Nursing

This session is designed to give the participants a variety of tools to make the most of their health care encounters. Content will include methods to enhance understanding of your role as a health care consumer. Details on improving communication and assertiveness with health care providers will be explored, as well as, learning how to select appropriate print and electronic media.